Service Agreement (Customer Terms)

Article 1 (Scope of the Service; What the Company Does Not Do)

1. The "Service" means the following work relating to bank account opening, company formation, and individual entrepreneur (IE) registration in Georgia:
   • (1) provision of general information;
   • (2) assistance in preparing the required documents (including support with drafting and translation);
   • (3) forwarding of the prepared documents to our partner law firm in Georgia (TREX LEGAL & ASSOCIATES LLC) and administrative liaison with that firm.
2. The Company does not engage in any of the following. The Service consists solely of document preparation support and the provision of general information.
   • (1) Banking agency business as defined in Article 52-36 of the Banking Act of Japan (acting as agent or intermediary in concluding deposit contracts or opening accounts). The Company takes no part in a bank's screening or approval decision, and receives no fee or referral commission from any bank in connection with account opening.
   • (2) Tax accountant services that, under Article 52 of the Certified Public Tax Accountant Act of Japan, may not be performed by a person who is not a certified public tax accountant (specific individual tax consultation, tax representation, or preparation of tax documents).
   • (3) Legal services that, under Article 72 of the Attorney Act of Japan, may not be handled by a person who is not an attorney. Local registration and legal procedures are carried out by our partner law firm under its own qualification and responsibility.
   • (4) Solicitation, advice, or intermediation of investment as defined in the Financial Instruments and Exchange Act of Japan. The Company neither guarantees nor implies any profit or tax-saving effect.
3. Please obtain final tax and legal judgments from qualified professionals (a certified public tax accountant, an attorney, etc.).

Article 2 (Formation of the Contract)

1. The contract for the Service is formed when, after the customer applies, the Company issues an invoice (described as "service fee"), the customer makes a bank transfer to the account designated by the Company (held in the name of GRENA GROUP LLC), and the Company confirms receipt of the funds.
2. No charge arises at the time of application.

Article 3 (Fees and Payment)

1. The service fees (tax included) are as follows:
   • Company formation, basic plan: from ¥330,000
   • Company maintenance from Year 2 onward: from ¥198,000/year (before each renewal we notify you of the confirmed amount in writing and invoice only after you have agreed to it)
   • IE + SBS document preparation support: ¥288,000
   • IE + account opening set: ¥498,000
   • Bank account opening document preparation support: from ¥258,000 (the final amount is confirmed by invoice once the scope of work is fixed)
   • SOLO Club premium personal account opening support: ¥358,000
   • SOLO Club VIP set: ¥658,000
2. The final amount is confirmed by invoice once the scope of work is fixed.
3. Payment is by bank transfer only (credit cards are not accepted); transfer fees are borne by the customer. Payment is due within seven business days of the issuance of the invoice, after the application is confirmed.
4. Where an international transfer is used, funds may take several business days to about two weeks to arrive. If the customer sends us the transfer receipt, the Company treats the payment as pending arrival and does not send payment reminders.
5. The following are not included in the service fee and are borne by the customer as actual costs: bank transfer fees; notarization and apostille fees (at cost); international courier charges (DHL etc.; approximately ¥5,000 and up); and other actual costs of local registration and applications. Third-party charges set by Bank of Georgia, such as the SOLO Club monthly fee (80 GEL, approx. ¥4,800/month at 1 GEL ≈ ¥60; 800 GEL if paid annually; subject to exchange-rate movement — please confirm the current amount with Bank of Georgia), are not included in the Company's service fee.
6. The Company does not hold customer funds and does not act as a remittance agent. What the customer pays the Company is consideration for services the Company itself provides (a service fee).

Article 4 (Timing of Performance)

1. The Company begins document preparation support after confirming payment. Indicative timeframes are:
   • Company formation / IE registration: approximately 7–10 local business days after the documents are complete (indicative time to completion of registration).
   • Bank account opening support: approximately two weeks or more after the documents are complete (excluding the bank's screening; varies with individual circumstances).
2. Either may be extended depending on bank screening, local procedures, or the state of the documents. If a substantial delay is expected, the Company will inform the customer of the situation and the outlook.

Article 5 (Cancellation and Refunds)

1. Before payment, the customer may withdraw the application at any time free of charge.
2. If payment is not confirmed after the due date, the Company may contact the customer and cancel the application (no charge arises in that case).
3. Cancellation and refunds after payment are as follows (identical in substance to the Notice Based on the Specified Commercial Transactions Act):
   • Before work is commissioned to the local partner: refund of the amount paid less an administrative fee of ¥10,000.
   • After work is commissioned to the local partner but before local procedures begin: refund of the balance after deducting the Company's work fee (up to 30% of the service fee).
   • After local procedures have begun: refund of the balance after deducting the Company's work fee and actual costs already paid to the local partner.
   • Where there is clear non-performance by the Company, the Company will take measures appropriate to the circumstances, such as a refund or re-performance.
4. Refunds are made, in principle, by bank transfer to the account used for payment. Where payment was made by international transfer, the refund is calculated on the amount actually received by the Company; the treatment of remittance charges and exchange-rate differences at the time of refund will be explained in advance and settled accordingly.
5. This Article applies only to the extent it does not conflict with the Consumer Contract Act of Japan or other mandatory law. No provision of this Article applies to the extent it is void under Article 8, Article 8-2, or Article 9 of the Consumer Contract Act or other mandatory law.

Article 6 (Customer's Duty to Cooperate)

1. The customer shall provide the information and documents required for the procedures truthfully and accurately. Additional documents may be requested at the direction of a bank, a local authority, or the partner law firm.
2. The Company cannot accept requests to make declarations or applications that differ from the facts, or to prepare false documents.
3. The Company is not liable for delays or disadvantages in the procedures arising from inaccurate or incomplete information, or from a delay in a required response by the customer (except where the Company has acted with intent or gross negligence).

Article 7 (No Guarantee of Screening Outcomes)

1. The Company does not guarantee the approval, completion, or duration of account opening, company formation, or IE registration. Outcomes are determined by the screening of banks, local authorities, and the partner law firm, and by the status of local procedures.
2. The results and reasons for a bank's screening decision may not be disclosed either to the Company or to the customer.
3. If account opening or a similar outcome is not achieved following screening, settlement is made according to the categories in Article 5.

Article 8 (Handling of Personal Information)

1. The Company handles personal information it obtains appropriately, in accordance with its Privacy Policy.
2. To the extent necessary to provide the Service, the Company provides the customer's personal information (name, passport details, contact information, etc.) to a third party located in a foreign country (Georgia) — namely the partner law firm (TREX LEGAL & ASSOCIATES LLC) — and to local financial institutions. Georgia is not among the countries recognized by Japan's Personal Information Protection Commission as having a level of protection equivalent to Japan's; however, Georgia has the Law of Georgia on Personal Data Protection, administered by an independent supervisory authority. The Company has contractual arrangements with the recipients requiring confidentiality and prohibiting use for other purposes. Consent to this provision is confirmed at the time of application.
3. Please send sensitive documents such as passports using the submission method designated by the Company.

Article 9 (Disclaimer and Limitation of Liability)

1. The Company exercises all reasonable care regarding the accuracy, completeness, and currency of the information it provides, but does not guarantee it.
2. The Company is not liable for damage arising from the decisions, procedures, or delays of banks, local authorities, or the partner law firm; from changes in laws or systems; or from natural disasters or other causes beyond the Company's reasonable control.
3. Except where the Company has acted with intent or gross negligence, the Company is not liable for damage arising from the customer's use of the Service. Even where the Company is liable (except in cases of the Company's intent or gross negligence), such liability is limited to the amount the customer has paid the Company as consideration for the Service, and to ordinary direct damages.
4. No provision of this Article applies to the extent it is void under Article 8 or Article 8-2 of the Consumer Contract Act of Japan or other mandatory law.

Article 10 (Prohibited Conduct)

1. The customer shall not engage in any of the following:
   • conduct that violates laws or public order and morals;
   • use for money laundering, tax evasion, or other improper purposes;
   • conduct that violates the Foreign Exchange and Foreign Trade Act of Japan;
   • sale, transfer, lending, or name-lending of an account to a third party, and applications made by impersonating another person;
   • provision of false information or information impersonating another person;
   • conduct that infringes the rights or interests of the Company or a third party;
   • conduct that obstructs the operation of the Service.
2. If a violation comes to light, the Company may suspend provision of the Service or terminate the contract without notice. Settlement in such a case follows the categories in Article 5. The Company may carry out any confirmation, record-keeping, or reporting required by law.

Article 11 (Exclusion of Anti-Social Forces)

The customer represents and warrants that the customer is not, and will not in future be, an anti-social force (an organized crime group, a member or quasi-member thereof, a corporate racketeer, or any similar party), and that the customer has no relationship with anti-social forces. If this proves to be untrue, the Company may terminate the contract without notice. Settlement in such a case follows the categories in Article 5.

Article 12 (Changes to this Agreement)

The Company may amend this Agreement as necessary. Where an amendment is material, the Company will give advance notice by posting on its website or by other means. The amended Agreement takes effect from the time specified at the time of posting.

Article 13 (Governing Law and Jurisdiction)

This Agreement is governed by the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any dispute relating to the Service. For consumers residing in Japan, Japanese consumer protection laws, including the Consumer Contract Act, apply.